Terms and Conditions of Sale

Last updated: January 2026

1. Purpose and Scope

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between NextMedia LLC (USA) and any customer residing on the European continent making a purchase on the Museno website. Any order confirmed by the customer implies full and complete acceptance of these GTC.

2. Custom-made Products & “Satisfied or Reprinted” Guarantee

All artworks sold by Museno are print-on-demand products according to the customer’s specifications (choice of design, size, and finish). As such, they are considered highly personalized goods.

Quality Guarantee: If a product has a manufacturing defect or was damaged during transport, Museno guarantees a free reprint and reshipment. The customer must provide photographic evidence via WhatsApp or Email within 48 hours of delivery to activate this guarantee.

3. Orders and Modifications (12-hour Window)

The customer is responsible for the accuracy of their delivery address and the chosen options. Modification Policy: The customer has a strict timeframe of 12 hours after placing their order to request a modification. After this period, the automated production process is launched, and no modification or cancellation can be made.

4. Prices, Taxes, and Customs

Prices are displayed in Euros. As an entity based in New Mexico (USA), Museno applies the following conditions for the European market:

• Final Price: The prices displayed are the final prices paid by the customer.
• Customs: For standard deliveries in the European Union, no additional customs fees or VAT are claimed from the customer upon delivery.
• Payment: We accept secure payments via Stripe (Credit Cards) and Klarna (Installment or deferred payment).

5. Delivery and Transfer of Risk

Museno delivers throughout Europe via its partners UPS, DPD, and Colis Privé. The transfer of risk (responsibility for the goods) occurs at the time of physical delivery to the customer. Museno assumes responsibility for the goods until they are handed over at the specified address.

6. Exclusion of the Right of Withdrawal

In accordance with European consumer protection legislation regarding custom-made goods, the 14-day right of withdrawal does not apply to Museno products. Any order is considered final once the 12-hour modification period has expired.

7. Intellectual Property and Resale Prohibition

All designs, artworks, and content on the site are the exclusive property of NextMedia LLC. The purchase of a painting does not in any way authorize the commercial resale of the artwork or the use of visuals for promotional or advertising purposes without prior written agreement. Any violation will be subject to legal action.

8. Dispute Resolution

In the event of a complaint, the customer agrees to primarily contact Museno’s WhatsApp support for an amicable resolution. In accordance with EU regulations, you can also access the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

9. Applicable Law

These conditions are governed by the laws of the State of New Mexico, USA, without prejudice to the application of mandatory consumer protection rules in the customer’s country of residence.