Privacy Protection

Privacy Policy

Article 1. Preamble

The purpose of this Privacy Policy is to inform users of the musenodeco.com website about how their personal data is collected and processed by Nextmedia LLC.

We are committed to respecting the confidentiality of your data and ensuring that its processing complies with the General Data Protection Regulation (GDPR) and current legislation.

Article 2. Personal Data Collected

As part of the use of the site, the following data may be collected:

2.1 Identification and Contact Data

When creating an order or subscribing to our offers, we collect your last name, first name, email address, and phone number. This information is essential for tracking your file and sending personalized offers.

2.2 Delivery Data

To ensure the shipping of your portraits, we collect your complete postal address. This data is transmitted to our logistics providers: UPS, DPD, and Colis Privé.

2.3 Multimedia Content

To create our custom portraits, you upload photos of your pets to our servers. These files are processed by our artistic team.

Article 3. Purposes and Legal Basis of Processing

The processing of your data serves specific purposes:

  • Contract execution: Order management, portrait production, and delivery.
  • Legitimate interest & Marketing: Use of your contact details for advertising retargeting, sending promo codes, and personalized offers to improve your customer experience.
  • Security: Prevention and fight against computer fraud.

Article 4. Data Retention Period

Nextmedia LLC retains your data according to the following periods:

  • Photos of your pets: Kept for 1 year to allow for any request for modification, re-printing, or after-sales service.
  • Customer data (Marketing): Kept for 3 years after the last commercial contact.
  • Billing data: Kept for 10 years in accordance with accounting obligations.

Article 5. Data Recipients and Transfers

Your data is never sold to third parties. It is only transmitted to our trusted service providers:

  • Stripe: For managing 100% secure payments. We never have access to your bank details.
  • Carriers: UPS, DPD, and Colis Privé receive your delivery details.

As our headquarters are located in New Mexico (USA), your data may be transferred outside the European Union. We guarantee that these transfers are protected by strict security protocols.

Article 6. Your Rights Regarding Your Data

As a user, you have the following rights:

  • Right of access and rectification: You can update your information at any time.
  • Right to erasure: You can request the deletion of your data and photos before the 1-year period.
  • Right to object: You can refuse to receive our marketing communications at any time.

To exercise these rights, send your request to: support@musenodeco.com.