Logistics & Customer Service

Delivery & Returns

1. Handcrafted Production

Each Museno artwork is a print-on-demand edition to guarantee perfect color freshness.

Production time: 2 to 3 business days.
Each piece is manually checked before shipping.

2. Shipping & Delivery Times

We use premium shipping services for the safety of your paintings:

  • Partners: UPS, DPD, Colis Privé.
  • Delivery time: 3 to 4 business days.
  • Tracking: Tracking sent by email upon dispatch.

3. An issue with your UPS delivery?

For a pending package, an address modification, or a drop-off at a relay point (UPS Access Point), contact the carrier directly:

UPS (Standard rate number):
01 73 00 66 61
Have your tracking number ready before calling.

4. To check upon receipt

Important: You must inspect the condition of the package in front of the delivery driver.

If the box is damaged:
• Issue specific reservations on the delivery driver’s terminal.
• Take a photo before opening.

5. Return Policy (Print on demand)

As Museno products are made to your specifications (choice of artwork and format), the right of withdrawal does not apply. No returns are possible for a change of mind.

If a product is received damaged, contact our WhatsApp support (06 50 58 05 22) within 48 hours with photos for an immediate replacement at our expense.

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